|
Reporting Computer Problems (Hardware/Software) |
Contact your media specialist with all computer problems. Some schools might require a form to be filled out describing the problem. The media specialist will fill out an online ticket that the IT department checks and responds too. |
| When reporting the problem please include: Name Room Number Which computer: Either by location in the room (i.e. computer on teacher’s desk) Station 3 if the monitor is labeled Asset tag (5 digit white barcode on the computer) Description of the problem or steps on how to recreate the problem Examples: Computer won’t turn on. There is an orange light on the power button Monitor won’t turn on but there is a green light on the power button I can’t get to google.com on this computer but it works on my teacher’s computer I don’t have any network drives (H:, X:, Z: under My Computer) If I login to this website with username doej and password admin1 then click on the link on the right side for activities nothing happens. |